Cancellation & Refund Policy

---

Effective Date: 31/07/2024

OmniThrive Technologies Private Limited (“OmniThrive,” “we,” “our,” or “us”) is committed to providing clarity and transparency regarding subscription cancellations, voluntary payments, and refunds for our AI products and services. This Cancellation and Refund Policy outlines the terms governing cancellations, refunds, and voluntary payments, which apply to all purchases made through Razorpay or any other payment gateway supported by us.

Company Name: OmniThrive Technologies Private Limited
Address: 355 Anjanapura 6th Block, Lal Bahadhur Shastri Nagar, Bangalore 560108, India
Contact Email: admin@omnithrivetech.com
Phone: 9742609264

1.1 Monthly Subscriptions: For clients on monthly subscription plans, you may cancel your subscription at any time. Cancellation will become effective at the end of your current billing cycle, and you will retain access to the services until that time.

1.2 Annual or Fixed-Term Subscriptions: Fixed-term subscriptions cannot be canceled mid-term, except as otherwise stated in the subscription agreement. If applicable, renewals will follow the same rules as monthly subscriptions.

1.3 Cancellation Process: To cancel your subscription:

• Access your account settings through our platform and follow the instructions for cancellation.
• Alternatively, contact us directly at [Insert Contact Email] with your cancellation request. Please include your account details for verification.

1.4 Notice Period: For a seamless cancellation, please initiate the process at least five (5) days before the end of your current billing cycle.

2.1 General Refund Terms: OmniThrive does not provide refunds for any monthly or annual subscription fees already paid, except as outlined below.

2.2 Refund Eligibility for New Subscribers:

• New subscribers may request a refund within the first seven (7) days of their initial subscription if they are unsatisfied with the Services. This applies only to the first billing cycle.
• To request a refund, email us at [Insert Contact Email] with your account details and a brief explanation of your request.

2.3 Refunds for Technical Issues:

• If you experience a technical issue with our Services that prevents access or usability for an extended period (e.g., 48 hours or more), you may be eligible for a prorated refund.
• To qualify, you must notify us within three (3) days of the issue’s occurrence, and our technical team must verify the issue.

2.4 Double Billing or Duplicate Payments:

• In the event of duplicate charges or billing errors, please contact us immediately at [Insert Contact Email]. Upon verification of the duplicate charge, OmniThrive will issue a full refund for the additional amount within seven (7) business days.

2.5 Refunds for Voluntary Payments: Voluntary or one-time payments made in support of OmniThrive’s Services are considered final and non-refundable, unless specifically stated otherwise in the transaction terms.

2.6 Chargebacks and Disputes:

• Before initiating a chargeback or dispute with your bank or payment provider, we encourage you to contact us directly to resolve any issues.
• Unauthorized chargebacks or disputes may lead to account suspension or other penalties as allowed by law and Razorpay’s terms of service.

2.7 Refund Process:

• Approved refunds will be processed through the original payment method used in Razorpay.
• Refunds are generally processed within seven (7) business days, though it may take additional time for your bank or payment provider to reflect the credit on your account.

3.1 Voluntary Contributions: OmniThrive may accept voluntary payments or donations to support the development and improvement of our Services. Such payments are not required to access standard subscription services unless otherwise stated.

3.2 Refunds for Voluntary Payments: As these payments are voluntary, they are generally non-refundable, unless an error occurs in the transaction.

OmniThrive reserves the right to update or modify this Cancellation and Refund Policy at any time. All changes will be posted on our website, and the effective date will be updated accordingly. Your continued use of the Services following such changes constitutes acceptance of the modified terms.

If you have any questions, concerns, or need assistance with a refund or cancellation, please contact us at:

OmniThrive Technologies Private Limited
355 Anjanapura 6th Block, Lal Bahadhur Shastri Nagar,
Bangalore 560108, India
Email: admin@omnithrivetech.com
Phone: 9742609264

By subscribing to or purchasing services from OmniThrive Technologies Private Limited, you acknowledge that you have read, understood, and agree to this Cancellation and Refund Policy.