Omni Thrive Technologies Private Limited is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web applications, Outlook add-ins, and services that integrate with large language models (LLM) like ChatGPT API and cloud services such as AWS. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that can be used to identify you, such as:
• Name
• Email address
• Contact information
• Payment information
1.2 Usage Data
We automatically collect information about your interaction with our services, including:
• IP address
• Browser type and version
• Time and date of visits
• Pages viewed
• Time spent on pages
1.3 Email Data
When you use our Outlook add-ins, we may access and process your email data, including:
• Email content
• Email metadata (e.g., sender, recipient, timestamp)
1.4 Integrations with LLM Services
We integrate with large language models (LLMs) like ChatGPT API. When you interact with these models, we may collect:
• Input text you provide
• Output text generated by the model
1.5 Cloud Services Data
We use cloud services such as AWS to host and manage our services. Information collected through our use of cloud services includes:
• Data stored and processed on cloud servers
• Logs and usage data from cloud services
2. How We Use Your Information
2.1 To Provide and Improve Our Services
We use the information we collect to:
• Operate and maintain our services
• Personalize user experience
• Improve and optimize our services
• Develop new features and functionality
2.2 To Communicate with You
We may use your information to:
• Send you updates, newsletters, and promotional materials
• Respond to your inquiries and provide customer support
• Notify you about changes to our services
2.3 To Process Payments
We use payment information to process transactions and manage billing.
2.4 For Security and Compliance
We use information to:
• Monitor and analyze usage and activity trends
• Detect, prevent, and address technical issues
• Comply with legal obligations and enforce our terms and policies
3. How We Share Your Information
3.1 With Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
• Cloud service providers (e.g., AWS)
• Payment processors
• Email service providers
• Analytics providers
3.2 With LLM Service Providers
When using LLM services like ChatGPT API, your input and the model’s output may be shared with the LLM service provider for processing.
3.3 For Legal Reasons
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
• Right to access: You have the right to request copies of your personal data.
• Right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to object to processing:
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